📞 CertSight AI Receptionist

An AI front desk for your business phone. It greets callers, answers questions only from information you approve, books appointments (on plans that include booking), takes messages, and writes down everything that happened on every call — so nothing falls through the cracks when you can't get to the phone.

A CertSight account is required. Create an account, pick a plan below, and set up your first business — you can test everything in the built-in call simulator before connecting a phone number.

How it works

• Tell it about your business. Services, hours (with holidays and special days), and a knowledge base of FAQs and policies. You approve every entry — the receptionist answers callers only from approved, caller-facing information, and never invents an answer it doesn't have. When it can't answer, it takes a message and flags the question for you.
• Test it before it ever takes a call. The built-in simulator runs the exact same conversation engine as live calls. Run preset scenarios — booking, messages, after-hours, an unknown question, even an emergency mention — and read the transcript.
• Connect a number when you're ready. Phone service is provided through a telephony platform configured by CertSight. Until a number is connected, the workspace tells you plainly that live calls aren't active yet — the simulator and setup work either way.
• Every call is on the record. Transcripts, a plain summary of what happened, messages and follow-up items in one queue, and email notifications that deliberately leave caller details out of the email body — details stay inside your account.
• Emergencies are handled safely. If a caller describes an emergency, the receptionist tells them to hang up and call 911 first, marks the call, and notifies you. It never gives medical advice.

Starter — $49/month

200 included minutes/month · overage $0.25/minute

• AI call answering with your approved knowledge base
• Messages & follow-up queue, call records & transcripts
• Call simulator with preset scenarios
• Appointment booking — not included (Growth and up)
• Call transfer rules — not included (Growth and up)
• Lead qualification — not included (Growth and up)
• Basic analytics (advanced analytics on Growth and up)
• Staff departments — not included (Professional)

Create an account and subscribe — Starter

Growth — $99/month

600 included minutes/month · overage $0.20/minute

• AI call answering with your approved knowledge base
• Messages & follow-up queue, call records & transcripts
• Call simulator with preset scenarios
• Appointment booking on your internal book
• Call transfer & escalation rules
• Lead qualification questions
• Analytics: top questions, busiest hours, outcomes
• Staff departments — not included (Professional)

Create an account and subscribe — Growth

Professional — $199/month

1500 included minutes/month · overage $0.18/minute

• AI call answering with your approved knowledge base
• Messages & follow-up queue, call records & transcripts
• Call simulator with preset scenarios
• Appointment booking on your internal book
• Call transfer & escalation rules
• Lead qualification questions
• Analytics: top questions, busiest hours, outcomes
• Staff departments & multi-staff routing

Create an account and subscribe — Professional

Honest limits

• The receptionist answers only from the information you approve. It will not guess prices, policies, or availability it doesn't have — it takes a message instead.
• Live phone answering requires a connected number through CertSight's telephony provider. If phone service isn't configured for your account yet, the Phone page says so plainly instead of pretending.
• It is a front desk, not a professional: it does not give medical, legal, or other professional advice, and it directs emergencies to 911.
• No setup is fully automatic — you review your greeting, hours, services, and knowledge before going live, and you can rehearse everything in the simulator first.

Questions? See the help center.