Apple Device Support Readiness Test

10 questions, balanced across the exam's topics. Answer each one, then submit for your practice readiness estimate and per-topic breakdown. This is a practice estimate — not a prediction or guarantee of your official exam result.

Question 1

A help desk technician is assisting a user. A user has run out of iPhone storage and does not want to lose any photos. What should the technician do first?

Turn on iCloud Photos with Optimize Storage, or offload unused apps, to free local space while keeping content Delete the Photos app Turn off the iPhone permanently Delete all messages without checking them

Question 2

A help desk technician is assisting a user. After a macOS update, a user's MacBook repeatedly restarts and shows a crash report. What is the best next step?

Ignore the restarts; they resolve themselves Replace the logic board Start in Safe Mode to rule out third-party software, then check the panic log and remove suspect software Immediately erase the device

Question 3

A level 1 technician is troubleshooting the following issue. A company issues Managed Apple Accounts to employees. Which statement about a Managed Apple Account is true?

It allows unlimited personal App Store purchases It cannot be used to sign in to any Apple service It is owned and managed by the organization, which can reset its password or disable it It can be converted into a personal Apple Account at any time

Question 4

A technician is documenting the following support case. A journalist's MacBook may be targeted by sophisticated spyware, and they ask about the strongest built-in protection. What is the best next step?

Delete all third-party apps Change the device passcode daily Turn on Lockdown Mode, which sharply limits attack surface at the cost of some convenience Turn on Airplane Mode permanently

Question 5

During a support call, a user describes the following situation. A technician runs Wireless Diagnostics on a Mac with Wi-Fi problems. What does it produce?

A diagnostics report summarizing the Wi-Fi environment and issues found A new Wi-Fi password A firmware update for the router A replacement network card

Question 6

A level 1 technician is troubleshooting the following issue. A parent wants a child's iPhone to stop allowing a game after 9 pm on school nights. Which Screen Time feature does that?

Find My Ask to Buy Focus Downtime, with an allowed-apps list and a schedule

Question 7

A technician is documenting the following support case. A Mac boots to a flashing folder with a question mark. What should the technician do first?

Start from macOS Recovery and check whether a bootable system exists, using Disk Utility and Startup Disk Replace the display Charge the Mac for 24 hours Reinstall Safari

Question 8

A support ticket describes the following case. A user signs in to an app with Sign in with Apple and chooses Hide My Email. What does the app's developer see?

A private relay address, not the user's real email address The user's real email address and phone number The user's Apple Account password Nothing at all, including no identifier

Question 9

During a support call, a user describes the following situation. An office manager wants web tracking reduced in Safari on their MacBook. Which Safari privacy feature limits cross-site tracking and hides the IP address from trackers?

Tab Groups Safari Profiles Private Browsing with tracking prevention and Hide IP Address Reading List

Question 10

A help desk technician is assisting a user. A user's iPad connects to the office Wi-Fi but shows No Internet Connection, while colleagues are online. What is the correct first step?

Move the office router to another building Check the Wi-Fi network's captive portal or the device's IP configuration, then forget and rejoin the network Replace the device's battery Reinstall the operating system

Unanswered questions count as incorrect. Your answers are graded on the server; no answer key is sent to your browser.

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