ITIL 4 Foundation Readiness Test

10 questions, balanced across the exam's topics. Answer each one, then submit for your practice readiness estimate and per-topic breakdown. This is a practice estimate — not a prediction or guarantee of your official exam result.

Question 1

How should SLM handle a service with no measurable outputs?

Question 2

A major incident affects a service with no defined business impact criteria. What is the FIRST improvement?

Question 3

A service is retired; its requests remain in the catalogue. What should happen?

Question 4

A team defines its improvement goal as 'reduce incident resolution time by 20%'. Which step is this?

Question 5

Which value chain activity is described by: Continual improvement of products, services, and practices?

Question 6

Which term is defined as: the practice whose purpose is to capture demand for incident resolution and service requests, acting as the single point of contact for users?

Question 7

A CAB includes only technical staff for a change affecting customer billing. What is missing?

Question 8

An organization optimizes each department separately and overall service gets worse. Which principle diagnoses the failure?

Question 9

Monitoring detects a server's disk at 95% capacity and alerts. Which practice observed this?

Question 10

Which dimension BEST covers the controls in a change workflow?

Unanswered questions count as incorrect. Your answers are graded on the server; no answer key is sent to your browser.

← Back to the ITIL 4 Foundation page